Software Engineer || CRM || FrontEnd
Vodafone Egypt
September 2019 - Present
Stack: HTML5, CSS3, JavaScript, jQuery, PHP, Laravel
- Work in an Agile-Scrum environment and design and implement CRM solutions to be fully compliant with customer business processes
- Reduced the SLA of enterprise card activation from 5 days to 15 mints by implementing “One Click Activation” mobile screens
- Built web application that avails the retail managers to directly view all store visits and complaints to take the needed action which improved customers satisfaction by 10%
Software Engineer
Kijamii
January 2019 - August 2019
Stack: JavaScript, ReactJS, PHP, Lumen, MySQL
- Implemented the admin dashboard that helps business owners (kijamii’s clients) increase the loyalty of their users and manage their products, offers, prices, etc
- Implemented RESTful API for the entire project using Lumen